Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer standard and expedited shipping options at checkout. Shipping rates and estimated delivery times are calculated based on your location and selected shipping method.

Free Shipping We offer free standard shipping on orders over a threshold of your choosing — many XaxuBeauty customers love this perk!

International Shipping We currently ship to select international destinations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date and we'll make it right.